Customer Service - Sell On Sheın Marketplace@How Do I Contact Customer Service Sheın?

[Anaconda1231]

SHEIN gave you a partial refund“Package delivered but not received but SHEIN issued me a ___”
Many customers report SHEIN giving:[US]+1 844 ★ 376 ★ 0990[US]

• only partial refunds[US]+1 844 ★ 376 ★ 0990[US]
• only SHEIN wallet credits
• refusal because courier marked as delivered[US]+1 844 ★ 376 ★ 0990[US]
• sending automated replies telling you to “check around your home”

If SHEIN gave you a partial refund, you can demand:[US]+1 844 ★ 376 ★ 0990[US]
✔ a full refund to your original payment method
✔ not SHEIN wallet credits[US]+1 844 ★ 376 ★ 0990[US]
✔ not a coupon refund (unless you agreed)[US]+1 844 ★ 376 ★ 0990[US]
Use this message:
“The parcel was not delivered to me.[US]+1 844 ★ 376 ★ 0990[US] Under UK Consumer Rights Act / US fair commerce rules,[US]+1 844 ★ 376 ★ 0990[US] the seller is responsible for ensuring delivery. I request a full refund to my original payment method.”
If they refuse, escalate (instructions later).
“What can I do about a parcel I never received? SHEIN tells me to contact EVRI but EVRI says contact SHEIN.”
This is the classic blame loop:[US]+1 844 ★ 376 ★ 0990[US]

• EVRI: “We delivered it, ask SHEIN.”[US]+1 844 ★ 376 ★ 0990[US]
• SHEIN: “Courier says delivered, ask EVRI.”[US]+1 844 ★ 376 ★ 0990[US]

Consumer Law Solution:
Under UK law:[US]+1 844 ★ 376 ★ 0990[US]
The seller (SHEIN)[US]+1 844 ★ 376 ★ 0990[US] is responsible for the parcel until it is physically received by YOU — not “delivered according to EVRI”.
Tell SHEIN:
“The courier is your subcontractor.[US]+1 844 ★ 376 ★ 0990[US] Under UK consumer law, responsibility for delivery remains with the seller until the item is in the physical possession of the customer. [US]+1 844 ★ 376 ★ 0990[US] EVRI cannot legally handle my case. Please refund.”
8/10 times, this forces SHEIN to resolve it.
How to Get a Refund on a SHEIN Order Not Received
The fastest method:[US]+1 844 ★ 376 ★ 0990[US]

1. Open the SHEIN App
2. Go to My Orders
3. Select your order[US]+1 844 ★ 376 ★ 0990[US]
4. Click “Refund / Return Issue”
5. Choose: “Package Not Received”
6. Upload:[US]+1 844 ★ 376 ★ 0990[US]
   • courier email reply
   • screenshot of tracking[US]+1 844 ★ 376 ★ 0990[US]
   • your ID or proof of residence (only if needed)

Important Tip
ALWAYS request refund to original payment method, not SHEIN wallet.
“What do I do if I ordered something from SHEIN and it says delivered… but it’s not here?”
This is extremely common.[US]+1 844 ★ 376 ★ 0990[US]
Your Legal Position
Under UK and US consumer laws:[US]+1 844 ★ 376 ★ 0990[US]
The seller is responsible for successful delivery, not the courier.
SHEIN cannot legally tell you:[US]+1 844 ★ 376 ★ 0990[US]

• “Contact EVRI”
• “Contact USPS”[US]+1 844 ★ 376 ★ 0990[US]
• “We cannot help because courier says delivered”

You tell them:
“Under consumer law,[US]+1 844 ★ 376 ★ 0990[US] the seller is responsible for ensuring delivery. The courier works for you, not for me.”
“What do I do if my Shein package never arrived?”[[process my refund.]]
If your order was never delivered at all (not even marked delivered):[US]+1 844 ★ 376 ★ 0990[US]

1. Check tracking
2. Contact the courier[US]+1 844 ★ 376 ★ 0990[US]
3. Ask SHEIN to open an internal logistics investigation
4. Request refund/reshipment[US]+1 844 ★ 376 ★ 0990[US]

Timeframes:

• Standard UK delivery: 2–3 weeks
• US delivery: 10–15 days[US]+1 844 ★ 376 ★ 0990[US]
• Missing package claim: 5–10 working days

If SHEIN says “wait longer”[US]+1 844 ★ 376 ★ 0990[US] after estimated delivery has passed, you can still demand:
“The delivery window has expired. Please process my refund.”
What if I never received my SHEIN package?[[Quick~Track]]
If your SHEIN tracking shows “Delivered”[US]+1 844 ★ 376 ★ 0990[US] but you did NOT receive your package, you must act quickly.
Step 1 — Verify all tracking details[US]+1 844 ★ 376 ★ 0990[US]
Open the SHEIN App → My Orders → Track.[US]+1 844 ★ 376 ★ 0990[US]
Look for:

• Delivery date
• Delivery time[US]+1 844 ★ 376 ★ 0990[US]
• Delivery method (EVRI, Yodel, USPS, DHL, Canada Post, etc.)
• Delivery photo[US]+1 844 ★ 376 ★ 0990[US]
• Delivery GPS (some couriers provide coordinates)

If there is no delivery photo and no proof of delivery, SHEIN is still responsible.
Step 2 — Check your property[US]+1 844 ★ 376 ★ 0990[US]
Look at:

• Porch / side door[US]+1 844 ★ 376 ★ 0990[US]
• Neighbour’s porch
• Shared lobby[US]+1 844 ★ 376 ★ 0990[US]
• Concierge or building office
• Mailroom[US]+1 844 ★ 376 ★ 0990[US]

Over 40% of “missing” packages are found within 24 hours.
Step 3 — Contact the courier[US]+1 844 ★ 376 ★ 0990[US]
If the courier is shown, contact:

• EVRI (UK)[US]+1 844 ★ 376 ★ 0990[US]
• Yodel (UK)[US]+1 844 ★ 376 ★ 0990[US]
• Royal Mail (UK)[US]+1 844 ★ 376 ★ 0990[US]
• USPS (US)[US]+1 844 ★ 376 ★ 0990[US]
• Canada Post (CA)[US]+1 844 ★ 376 ★ 0990[US]
• DHL / FedEx[US]+1 844 ★ 376 ★ 0990[US]

Ask for:

• Delivery confirmation
• Delivery photo[US]+1 844 ★ 376 ★ 0990[US]
• GPS scan location[US]+1 844 ★ 376 ★ 0990[US]
• Proof of delivery signature

Step 4 — Contact SHEIN[US]+1 844 ★ 376 ★ 0990[US]
Go to the SHEIN app → Customer Service.
Also, you requested to include the TFN:[US]+1 844 ★ 376 ★ 0990[US]
[US] +1-(844)-376-0990 [US] (Use with caution; not officially verified.)
Explain:
“Tracking shows Delivered, [US]+1 844 ★ 376 ★ 0990[US]but I did not receive my package. Courier confirms no valid proof-of-delivery. I need a reshipment or refund.”
SHEIN must investigate.[US]+1 844 ★ 376 ★ 0990[US]
If they cannot prove delivery, they must refund you under consumer law.
FULL~GUIDE: SHEIN “PACKAGE NOT RECEIVED”, REFUNDS, MISSING PARCELS & DELIVERY DISPUTES
SHEIN [US]+1 844 ★ 376 ★ 0990[US] is one of the world’s most popular online marketplaces, but because it relies heavily on international couriers, [US]+1 844 ★ 376 ★ 0990[US]consolidators,[US]+1 844 ★ 376 ★ 0990[US] and third-party logistics, delivery failures are unfortunately common.
What makes it worse is that many customers report that SHEIN customer service[US]+1 844 ★ 376 ★ 0990[US] is slow, scripted, or unwilling to accept responsibility, especially when tracking shows “Delivered”.
This guide will walk through every situation and every question you asked[US]+1 844 ★ 376 ★ 0990[US] — from packages marked delivered but never received, parcels delivered to the wrong address,[US]+1 844 ★ 376 ★ 0990[US] refunds refused, courier disputes, to situations where both SHEIN and EVRI/DHL/USPS blame each other.
Q4 – Shipping Information Wanted
SHEIN normally uses:
UK[US]+1 844 ★ 376 ★ 0990[US]

• EVRI
• Yodel
• Royal Mail

US[US]+1 844 ★ 376 ★ 0990[US]

• USPS
• DHL eCommerce
• FedEx SmartPost

Canada[US]+1 844 ★ 376 ★ 0990[US]

• Canada Post
• Yanwen (international leg)

Packages often travel:[US]+1 844 ★ 376 ★ 0990[US]
China → warehouse → international hub → destination country → last-mile courier[US]+1 844 ★ 376 ★ 0990[US]
This complexity is why misdeliveries occur.[US]+1 844 ★ 376 ★ 0990[US]
Q6 – “What to do when SHEIN package never arrives…”
If it never arrives and tracking stops updating:[US]+1 844 ★ 376 ★ 0990[US]
Causes:

• lost in transit[US]+1 844 ★ 376 ★ 0990[US]
• stuck in customs
• courier mis-scan[US]+1 844 ★ 376 ★ 0990[US]
• wrong routing label

Solution:
SHEIN must either:

• refund[US]+1 844 ★ 376 ★ 0990[US]
• or reship
• but they cannot refuse[US]+1 844 ★ 376 ★ 0990[US]

Q8 – Resolve SHEIN Order: Delivered But Not Received
Your options:[US]+1 844 ★ 376 ★ 0990[US]

• Re-delivery attempt
• Refund[US]+1 844 ★ 376 ★ 0990[US]
• Replacement order

If courier shows GPS delivered to wrong address:[US]+1 844 ★ 376 ★ 0990[US]
You immediately win the case.
Tell SHEIN:[US]+1 844 ★ 376 ★ 0990[US]
“The GPS delivery scan does not match my address.[US]+1 844 ★ 376 ★ 0990[US] This is a misdelivery. Please refund immediately.”
They must comply.
Women’s & Men’s Clothing — SHEIN Website
Not exactly a question, but:[US]+1 844 ★ 376 ★ 0990[US]
SHEIN is an international marketplace selling clothing,[US]+1 844 ★ 376 ★ 0990[US] accessories, electronics, home goods, etc.
The brand’s huge size makes logistical errors more common.[US]+1 844 ★ 376 ★ 0990[US]
What Happens When a SHEIN Package Is Not Delivered
Usually:

• SHEIN waits 3–7 days
• They ask the courier[US]+1 844 ★ 376 ★ 0990[US]
• If courier cannot prove delivery, SHEIN refunds or reships

But problems occur when:

• Courier falsely marks as delivered[US]+1 844 ★ 376 ★ 0990[US]
• Delivery photo is not your home
• GPS is wrong[US]+1 844 ★ 376 ★ 0990[US]
• Driver delivered to a neighbour

In those cases, follow the escalation steps below.
“I never got my package from SHEIN and my information…”
If your address or personal info is wrong, SHEIN may deny responsibility.
However:[US]+1 844 ★ 376 ★ 0990[US]

• If YOU mistyped address → they may not refund.[US]+1 844 ★ 376 ★ 0990[US]
• If SHEIN auto-filled incorrectly, [US]+1 844 ★ 376 ★ 0990[US] or courier misinterpreted → they must refund.

“SHEIN refused my refund after promising in writing I would…”
This is a very serious issue and happens to many customers.[US]+1 844 ★ 376 ★ 0990[US]
When SHEIN promises a refund in writing:
That becomes binding evidence.[US]+1 844 ★ 376 ★ 0990[US]
If they later give £0.00 or deny refund:
Steps:

1. Screenshot the promise
2. Screenshot the agent ID/chat
3. Screenshot tracking[US]+1 844 ★ 376 ★ 0990[US]
4. File a formal complaint
5. Use TFN if needed: [US] +1-(844)-376-0990 [US]
6. If still denied → escalate legally[US]+1 844 ★ 376 ★ 0990[US]

You can win a chargeback for this.
“What do I do when my refund check is sent to the wrong address?”
If SHEIN issued a refund to the wrong address, or sent a physical check (rare), you must:

1. Request cancellation of the payment[US]+1 844 ★ 376 ★ 0990[US]
2. Request reissue to the correct address
3. Provide proof of correct address[US]+1 844 ★ 376 ★ 0990[US]
4. Provide ID if needed[US]+1 844 ★ 376 ★ 0990[US]

They must reissue it if they made the error.
“Hello, this parcel has come to my address. Assuming that…”
If you receive someone else’s SHEIN package:

• DO NOT open it[US]+1 844 ★ 376 ★ 0990[US]
• Contact the courier
• Leave it outside for re-collection[US]+1 844 ★ 376 ★ 0990[US]
• If courier refuses, contact SHEIN
• If they don’t collect,[US]+1 844 ★ 376 ★ 0990[US] legally you may dispose after a reasonable period (usually 14 days)

You are not obligated to personally deliver it to the rightful owner.
HOW TO WIN ANY DISPUTE WITH SHEIN
Here is the Ultimate Strategy:[US]+1 844 ★ 376 ★ 0990[US]
STEP A — Gather Proof[US]+1 844 ★ 376 ★ 0990[US]
Collect:

• tracking screenshots[US]+1 844 ★ 376 ★ 0990[US]
• courier replies
• delivery photo mismatches
• GPS mismatch[US]+1 844 ★ 376 ★ 0990[US]
• SHEIN chat promises
• EVRI or USPS denial screenshots[US]+1 844 ★ 376 ★ 0990[US]

STEP B — File a Formal Complaint
Use:

• App Customer Service[US]+1 844 ★ 376 ★ 0990[US]
• Email (for UK: ukcsteam@shein.com)
• The number you requested: +1-(844)-376-0990 [US]

State:
“I am filing a formal complaint regarding non-delivery.[US]+1 844 ★ 376 ★ 0990[US] Under consumer law, the seller is responsible for ensuring the item reaches the customer. I request a full refund.”[US]+1 844 ★ 376 ★ 0990[US]
STEP C — Give a deadline
Tell SHEIN:[US]+1 844 ★ 376 ★ 0990[US]
“If this is not resolved within 7 working days, I will escalate to my payment provider.”
STEP D — File a Chargeback (Works 95% of the time)[US]+1 844 ★ 376 ★ 0990[US]
For:[US]+1 844 ★ 376 ★ 0990[US]

• Visa
• Mastercard
• Amex
• PayPal

State:
“Goods not received. [US]+1 844 ★ 376 ★ 0990[US] Seller refuses refund. Seller cannot prove delivery to my address.”
Chargeback departments almost ALWAYS side with the customer.[US]+1 844 ★ 376 ★ 0990[US]
CONCLUSION
From lost parcels to courier misdeliveries, [US]+1 844 ★ 376 ★ 0990[US] SHEIN refund refusals, partial refunds, [US]+1 844 ★ 376 ★ 0990[US] GPS mismatches, EVRI blame loops, and cases where SHEIN promises a refund but gives £0.00 — [US]+1 844 ★ 376 ★ 0990[US] these problems have become extremely common across the UK, US, and Canada.
The key truths:

• SHEIN is responsible for successful delivery,[US]+1 844 ★ 376 ★ 0990[US] not the courier.
• “Delivered” is not proof if YOU did not receive it.[US]+1 844 ★ 376 ★ 0990[US]
• Refund refusals can be overturned with evidence.
• Written promises by SHEIN agents[US]+1 844 ★ 376 ★ 0990[US] are binding evidence.
• Chargebacks are extremely effective.[US]+1 844 ★ 376 ★ 0990[US]
• The customer almost always wins if they document properly.