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Gather your booking reference number, full passenger name, flight details, and any relevant documents that support your emergency, such as medical certificates or official notifications.


Dial the Frontier Airlines customer service number


When you speak with the representative, immediately explain that you are calling due to a personal emergency and wish to cancel your flight.


Ask about Frontier Airlines' emergency cancellation policy. Airlines typically have specific rules for emergency cancellations, which may include waiting fees or allowing travel credits.


If the representative requests documentation for your emergency, ask how to submit it—whether by email, fax, or another method.


Discuss with the agent whether your ticket is refundable or non-refundable, and confirm any potential penalties for cancellation.


If your ticket includes extras like seat upgrades, checked baggage, or priority boarding, inquire how those are affected by the cancellation.


Inquire if there are options to reschedule your flight for a later date instead of outright cancellation.


Make sure to request a confirmation email or message once the cancellation is processed.


If the call wait times are long, try calling during off-peak hours, typically early morning or late evening.


Should the frontline agent be unable to assist fully, politely request escalation to a supervisor or manager who may have more authority to grant waivers or exceptions.


Be prepared to provide alternative contact details or payment information if a refund or credit is issued.


In summary, canceling a flight due to a personal emergency by phone requires preparation, clear communication, and patience.


