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First, have your booking confirmation number, flight details, and passenger information ready.


Dial the official Frontier Airlines customer service number


Once connected, clearly explain the reason for your cancellation, specifying that it is due to an emergency.


The agent will verify your reservation and explain your ticket's cancellation policy.


If your ticket is non-refundable, ask if Frontier Airlines offers any credits or vouchers to use toward future reservations.


In case your emergency is medical, consider asking the agent if you can provide documentation like a doctor's note.


If you booked a round-trip flight, verify with the agent whether both legs of the journey will be canceled and if refunds or credits apply for each segment.


For travelers who purchased add-ons such as priority boarding or seat upgrades, confirm how cancellations affect these services.


Once the cancellation is processed, ask the agent to email or text you a confirmation of the cancellation and any refund or credit issued.


If the call wait times are long, consider calling during off-peak hours or requesting a callback.


If you encounter difficulties or feel your situation requires special attention, politely ask to speak to a supervisor.


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