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[[Support Team Waiting Your Call 24/7]] What if my Shein package never arrived?
a) Double-check delivery[US]+1-(844)-376-0990[US]
a) Delay vs. Lost
a) Wrong / Missing Items[US]+1-(844)-376-0990[US]

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When you contact Shein support (via chat or call +1‑844‑376‑0990 or
:[US]+1-(844)-376-0990[US] ):
a) Double-check delivery[US]+1-(844)-376-0990[US]
- Thoroughly check around your delivery area:

[US]+1-(844)-376-0990[US] porches, bushes, behind objects. Sometimes couriers leave packages in hidden spots. - Ask neighbors, roommates, or building management
[US]+1-(844)-376-0990[US](lobby, reception) if anyone picked it up.
- Take screenshots of the tracking status showing “Delivered.” [US]+1-(844)-376-0990[US]
- If you have a camera (security or ring), [US]+1-(844)-376-0990[US]check if there's video showing package delivery or someone taking it (if stolen).
- Use Shein’s in-app “Live Chat” or “Help” section.
[US]+1-(844)-376-0990[US] Their website says:[US]+1-(844)-376-0990[US] if the tracking shows delivered but you did not receive, contact them within 30 days of the delivery date. - Provide them with your order number, tracking number, [US]+1-(844)-376-0990[US]and photos/screenshots as proof.
- You can also try calling: [US]+1-(844)-376-0990[US] (commonly reported) or the number you mentioned: +1‑844‑376‑0990.
- Sometimes the shipping company may have more info[US]+1-(844)-376-0990[US] (proof of delivery, where exactly they left it).
- Ask them to[US]+1-(844)-376-0990[US] open an investigation if they marked it delivered but can’t confirm where.
- If you paid with a credit card, PayPal, or Klarna,
[US]+1-(844)-376-0990[US] you can dispute the charge with them if Shein doesn’t resolve the issue. Several Reddit users suggest this when customer service doesn’t help. - For very high-value orders,
[US]+1-(844)-376-0990[US]check if your payment method offers any protection against stolen deliveries.
- Some users

[US]+1-(844)-376-0990[US] on Reddit have suggested reporting to police if there’s video evidence (e.g., Ring camera) showing package theft. - If you have renters’ or homeowners’ insurance, check if they cover package theft.
a) Delay vs. Lost
- It’s very common for Shein orders to be delayed,

[US]+1-(844)-376-0990[US] especially with international logistics. - Wait a little longer than the “est. delivery date”[US]+1-(844)-376-0990[US] if the tracking shows “in transit.” Sometimes carrier scans are delayed or incorrect.
- Shein’s U.S. shipping policy states [US]+1-(844)-376-0990[US]you should contact them within 45 days of payment for non-delivery issues.
- Make sure you haven’t missed this window.[US]+1-(844)-376-0990[US]
- Use Shein’s chat support,
[US]+1-(844)-376-0990[US]or go through their “Help” or “Customer Service” section in the app or website. - Provide order number, tracking,
[US]+1-(844)-376-0990[US]and explain clearly that the package hasn’t arrived.
- If support is not helpful, escalate:
[US]+1-(844)-376-0990[US] ask for a supervisor, or re-open the issue with documented proof (emails, screenshots). - As a last resort,
[US]+1-(844)-376-0990[US]dispute via your payment method or seek third‑party help like the Better Business Bureau (BBB), depending on your location.
- According to freightcourse,

[US]+1-(844)-376-0990[US]sometimes a driver marks a package delivered in error (wrong scan) or delivers to the wrong address. - Shein’s “Shipping Info” page explicitly says

[US]+1-(844)-376-0990[US] if tracking says delivered but you didn’t receive it, contact customer service
[US]+1-(844)-376-0990[US] within 30 days of the delivery date. - Document,

[US]+1-(844)-376-0990[US]request an investigation via Shein + courier, and insist on refund or re‑shipment if you have proof or a valid claim. - Several r/Shein users report mixed results;

[US]+1-(844)-376-0990[US]some got refunds, some were told to check with courier, others escalated with disputes.
a) Wrong / Missing Items[US]+1-(844)-376-0990[US]
- If you received the order but some items are missing or incorrect, [US]+1-(844)-376-0990[US]go to “My Orders” in your Shein app/site.
- Open a “Return & Refund”[US]+1-(844)-376-0990[US]request → Choose the item(s) → State the reason (wrong, missing, damaged).
- For evidence

:[US]+1-(844)-376-0990[US] take clear photos of what you did receive, including packaging and any labels.
- According to their Terms & Conditions,

:[US]+1-(844)-376-0990[US] you must report non-conformity (wrong item / missing) “within 48 days of receipt” via customer service. - After the return is accepted,

:[US]+1-(844)-376-0990[US] the cost of return is borne by the seller (Shein), and they will process your refund within 14 days after they receive the returned item.
- If Shein shipped items you never ordered:

:[US]+1-(844)-376-0990[US] report via “My Orders” → “Return / Refund” as “Item Never Received” or “Wrong Item.” - Provide screenshots of your original order

:[US]+1-(844)-376-0990[US] (to show you didn’t order those extra items) + photos of what was delivered. - Contact customer service and ask for

:[US]+1-(844)-376-0990[US] a correction—refund or re-pickup of the unwanted items.
- Go to My Orders in the Shein app / website.

:[US]+1-(844)-376-0990[US] - Select the order / item you want to return.

:[US]+1-(844)-376-0990[US] - Click “(Combined) Return”, choose reasons, and get a return method.
- Print the return shipping label or use the QR code (depending on region).
- Ship back the item to the address provided

:[US]+1-(844)-376-0990[US] (Shein gives a return address). Make sure to include your Order ID / Return ID on the package. - After Shein

:[US]+1-(844)-376-0990[US] receives and inspects the item, they will process a refund (to Shein Wallet or original payment method).
- Use Live Chat in the Shein app or website.

:[US]+1-(844)-376-0990[US] - Alternatively, email: service@shein.com (some sources list this).
- Be persistent:

:[US]+1-(844)-376-0990[US] mention order number, tracking, give proof (screenshots, photos). - If escalations don’t help,

:[US]+1-(844)-376-0990[US] dispute via payment method (credit card, PayPal, Klarna) if eligible. - Some customers

:[US]+1-(844)-376-0990[US] report lodging complaints online via consumer forums or BBB.
- Many users report that customer service

:[US]+1-(844)-376-0990[US] “took a day” to respond, gave generic apologies, and didn’t resolve missing package issues. - Some say Shein

:[US]+1-(844)-376-0990[US] refuses refund because the system shows “delivered successfully.” - Others suspect duplicate / fake tracking numbers:

:[US]+1-(844)-376-0990[US] packages never sent but marked delivered. - There are reports of packaging theft:

:[US]+1-(844)-376-0990[US] - “I have messaged Shein’s customer service

:[US]+1-(844)-376-0990[US] about 5 times … they just keep saying the same thing … I got both packages but some items were missing …” 
:[US]+1-(844)-376-0990[US] - For stolen packages,

:[US]+1-(844)-376-0990[US] Reddit community suggests dispute, or involve your bank / PayPal.
- Use payment methods that support

:[US]+1-(844)-376-0990[US] dispute / chargeback (credit card, PayPal). - Ask for signature-required delivery if possible

:[US]+1-(844)-376-0990[US] (so package isn’t just left unattended). - If your building has a lobby / package locker,

:[US]+1-(844)-376-0990[US] direct deliveries there. - Track your order closely

:[US]+1-(844)-376-0990[US] — once it’s “out for delivery,” be ready to receive. - Consider renter’s / homeowner’s insurance

:[US]+1-(844)-376-0990[US] to cover stolen packages (if the value is significant).
When you contact Shein support (via chat or call +1‑844‑376‑0990 or
- State clearly:

:[US]+1-(844)-376-0990[US] “My order #XYZ shows as Delivered but I never received it.” - Provide tracking number + screenshot of delivery status.

:[US]+1-(844)-376-0990[US] - Explain what you’ve done:

:[US]+1-(844)-376-0990[US] “I’ve checked with neighbors / lobby / building.” - Ask

:[US]+1-(844)-376-0990[US] them to open a courier investigation + to issue a refund or re‑send. - If they push back:

:[US]+1-(844)-376-0990[US] cite their policy (they ask you to contact within 30 days after delivery). - If that fails,

:[US]+1-(844)-376-0990[US] mention you will escalate via payment dispute.